First they tell me to read the manual,  you know cos I’m not as cute,or as fast, as a Mini and am more likely to be in error. Well let’s look around page 24-25 ( close to it)

Is there any doubt here that the car should not start when the  key is not in the car, when the key is  five feet away from the car?  Well the helpline , I eventually got to a manager, and asked them to consider that they could be owe me a new key / serious price break on the $300 item because their car is not working as stated. 

That was a few days ago.