Call it my UK upbringing but Amex was always thought of highly. Maybe there was something about having to pay for a card that was accepted in few places and required you to actually pay your bill at the month's end. One of my criteria for making it as "one of youse guys" was getting my credit rating and history up to the point where I could get my green card , that is my American Express green card and that would do nicely.

When I first came to the US, despite a decade of fiscal responsibility in the UK, my credit rating was worse than a high school student with 0 income. ( and you thought banks were sane? Ha check the mortgage crisis ) I couldn't qualify for a cellphone without a $1500 deposit if I wanted it to actually work on long distance/ international and funniest of all I could not get financing for a used car but buying a brand new one at nearly three times the cost yes sir

Anyway Amex to me stood for a level of service that Crapital one , Providian or any of the other vanilla cards failed to provide. Until today were the not only took a pooch and had their wicked way with it. Yep their new innovation, which they are proud of to the point of sending me a mail to ask me to try it is...

A friggin' bot.



Their question? What methods of communication would this "service" replace for you. So let me see. What's worse thatn a search that thinks it's human , that they have the balls to call professional and that has an understanding of language that my toddler could match is part of what the annual fee is buying me. It even has a "is typing delay " which goes so well with a folded arms shot. Holy crap they just beat their offshore call center Maybe they know what they are doing after all?

American Express Company Information